Refund Policy
Refund Policy
At Maple Muse Boutique, we want you to love every purchase. If you are not completely satisfied with your order, we are here to help.
Please read our return and refund guidelines below.
Return Period
You may request a return within 30 days of receiving your order.
After this period has passed, we are unfortunately unable to offer a refund or exchange.
Return Eligibility
To qualify for a return, items must:
• Be unused and unworn
• Be in their original condition
• Include original packaging, labels, and tags
• Be suitable for resale
Items that have been worn, washed, damaged, altered, or returned without original packaging may not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or significantly different from what was described, please contact us as soon as possible.
Send an email to:
Please include:
• Your order details
• A description of the issue
• Photos showing the defect or problem
Our team will review your request and respond within 24–48 hours.
Size, Colour, and Style Selection
Please carefully check product descriptions and size guides before placing your order.
Returns based on incorrect size selection, colour preference, or style choice may not be accepted if the item matches the original description.
Sale Items
Final sale and discounted items are not eligible for refunds unless they arrive damaged or incorrect.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
• Gift cards
• Underwear and lingerie
• Swimwear
• Socks and tights
• Personal care items
• Products that cannot be resold for health reasons
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Original shipping fees are non-refundable.
For higher-value returns, we recommend using a trackable shipping service, as Maple Muse Boutique cannot guarantee that returned packages will arrive safely without tracking.
Return Instructions
Please do not send items back to the address shown on the original package.
Returns must be approved by our customer support team before being shipped.
Contact us first:
Refund Process
Once your return is received and inspected, we will send you an email confirming whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please allow several business days for your bank or payment provider to complete the transaction.
Missing or Delayed Refunds
If you have not received your refund yet:
-
Check your bank account
-
Contact your payment provider
-
Contact your bank regarding processing times
If you still have not received your refund, please contact:
Exchanges
We only replace items if they arrive damaged or defective.
If you need an exchange for the same product, please contact us at:
Gifts
If an item was purchased as a gift and shipped directly to you, approved returns may be processed as store credit.
If the item was not marked as a gift, refunds may be issued to the original purchaser.
Partial Refunds
In some situations, only a partial refund may be granted, including:
• Items returned with signs of use
• Items missing original packaging or parts
• Items damaged due to customer handling
• Items returned outside the allowed return period
Thank you for choosing Maple Muse Boutique.
We appreciate your trust and support.